PC & laptop problems
Slow machines, crashes, strange errors, updates, software issues and general troubleshooting.
Home IT support, without the jargon
Tech problems?
Your IT Guy
will sort it.
Friendly, straightforward help with laptops, PCs, Wi-Fi, printers, email, security and the everyday tech that decides to stop working at the worst possible time.
Home visits around Leigh-on-Sea
Remote support nationwide
Clear costs agreed first
Common problems
Here to help
Slow or unreliable computer
Freezing, crashing, updates and general sluggishness
Wi-Fi that won’t behave
Dropouts, weak signal and devices that refuse to connect
Email & account problems
Passwords, setup, sync and access issues
New tech setup
Get everything transferred, connected and working properly
Not sure what the problem is? That’s fine. You don’t need to diagnose it before getting in touch.
No jargon
Plain-English explanations
No surprise costs
Travel and work agreed beforehand
Home-user focused
Practical help for everyday tech
Local & remote
Essex visits, UK-wide remote help
What I can help with
Everyday IT problems, properly sorted.
You don’t need a support contract or a business IT department. Just straightforward help when something isn’t working as it should.
Wi-Fi & home networking
Poor coverage, dropouts, router setup, new devices and getting your home network behaving itself.
Printers & peripherals
Printers, scanners, webcams and other devices that should work — but somehow don’t.
Email & accounts
Setup, password trouble, syncing, Microsoft accounts, email apps and access problems.
New computer setup
Move files, set up email, install apps, connect printers and get the new machine ready to use.
Security & scam concerns
Suspicious pop-ups, malware concerns, account security and sensible steps after a scam attempt.
Backups & data
Help protecting important files and setting up a backup approach that you can actually understand.
Something else?
If it plugs in, connects to the internet or runs Windows, there’s a good chance I can help.
How it works
Simple from the start.
Describe what’s happening in your own words. I’ll work out the best way to help and let you know what to expect before anything is booked.
Get help
1
Describe the issue
Complete the form with a quick description of the issue or what is required. Screenshots are useful, but not essential.
2
I’ll recommend the next step
I’ll explain what I think is needed and whether it can be handled remotely or needs an in-person visit.
3
Get it sorted
I’ll fix the issue where possible, explain what caused it and give you clear advice for what to do next.
Where I cover
Local when you need a visit. Remote when you don’t.
Home visits are focused around Leigh-on-Sea and the surrounding area. Wider Essex and London are available depending on the job and location.
Leigh-on-Sea & nearby
No additional travel charge within roughly 7 driving miles of Leigh-on-Sea.
Wider Essex
Home visits are available across wider Essex. Any additional travel charge is agreed beforehand.
London
London visits are available by arrangement depending on the job and location.
Remote support
Remote support is available nationwide across the UK where the issue can be handled safely online.
No surprise mileage bill.
If travel will cost extra, you’ll know before the visit is agreed.
Why Your IT Guy?
Helpful, patient and built around home users.
The goal isn’t to drown you in technical detail. It’s to work out what’s wrong, fix it properly and leave you knowing where you stand.
✓
Clear communication
No unnecessary technical waffle.
✓
Sensible recommendations
No pushing upgrades you don’t need.
✓
Home-user friendly
Support built around normal people, not IT departments.
✓
Upfront expectations
Know what’s happening before work starts.
Photo here
Need a hand?
What can I help with?
Whether something’s stopped working or you just need help getting something set up, send me a few details below. I’ll work out the best way to help and get back to you.
1
Where are you based?
Your postcode lets me check whether you’re within the local call-out area and whether any travel charge would apply.
2
What do you need help with?
Something not working? New equipment to set up? Just describe what you need help with in your own words.
3
How should I get back to you?
Choose whether you’d prefer a phone call or an email reply.